Refund & Return Policy
Last Updated: June 2026
At Ekomart, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return or refund under the following conditions.
Returns
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Items can be returned within 7 days of delivery.
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Products must be unused, undamaged, and in their original packaging.
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Proof of purchase may be required.
Non-Returnable Items
Returns will not be accepted for:
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Used or damaged products caused by the customer
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Digital products or downloadable items
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Items marked as non-returnable
Refunds
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Once the returned item is received and inspected, we will notify you of the refund status.
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Approved refunds will be processed to the original payment method within 7–14 business days.
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Shipping charges are generally non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item.
Contact Us
For return or refund requests, please contact:
Ekomart
Email: support@ekomart.com
Phone: +880XXXXXXXXXX
By placing an order on Ekomart, you agree to this Refund & Return Policy.